Frequently Asked Questions

FAQ

How do I customize an item?


Click on the Special Items & Orders link at the top of the web page. Be sure to indicate the item name as well as any desired customizations. Certain fields are required before the form can be submitted.




How long will it take to get my item?


We strive to get all orders completed as soon as possible. If the item is in stock, it will ship within 2 business days. If it is a custom order, it will be made and shipped in 1 to 2 weeks.




Is everything made in The U.S.A?


Yes all American made in the picturesque Hudson Vally. Always 100% handmade.




What if my piece breaks?


We take pride in the quality of our pieces. Should you have any questions, please use our Contact Us form to let us know and we'll do our utmost to make it right!




What does it cost to ship?


Free shipping for orders placed within the continental U.S.! For International orders, USPS automation built in to the site calculates shipping costs!




What is Gold Fill?


Gold-filled is constructed in two or three layers. The core metal is jewelers’ brass. A gold alloy is then bonded to one or both surfaces of the brass core with heat and pressure. Unlike plated (aka electroplated or "dipped") metals, Gold-filled is legally required to contain 5% or 1/20 gold by weight. This 5% is then described by the karatage of the gold alloy. Our Gold-filled items are 14kt gold-filled. 14k Gold-filled products are identified as 14/20 Gold-filled; alternatively, 14kt Gold-Filled is also acceptable.




What if I need to return something?


We take pride in the quality of our pieces. Should you have any questions, please use our contact us page to let us know. We will do our utmost to make it right!